Frequently Asked Questions

1. What are your location hours?	6. What types of payment options do you offer?
2. What are Baldwin's terms for open accounts?	7. How can I open an account?
3. What is your return policy?	8. Do you have on-line ordering?
4. What are Baldwin's freight policies?	9. Is there a minimum order charge?
5. What is Baldwin's mailing address?	10. Does Baldwin offer discounts?

1.	Baldwin Supply Company has 7 locations. All of our branches are open from 7:30am to 5:00pm Monday thru Friday. Click on the following links for detailed location information: Minneapolis, North Minneapolis, Owatonna, Fargo, Sioux Falls, Hibbing and Des Moines. Back to questions
2.	Baldwin Supply's standard terms are Net 30. We also have Prepaid and C.O.D. terms Click here for a detailed list of Baldwin Supply's Terms and Conditions. Back to questions
3.	Baldwin's return policy is as follows: 1. No returns will be accepted without prior authorization. 2. Call or e-mail Customer Service for a Return Goods Authorization: 1-800-279-2450 / baldwin@baldwinsupply.com 3. Restock charges may apply. 4. Baldwin Supply issues credit on your account for all returns. For further details on our return policy please contact Customer Service at 1-800-279-2450 or your Sales Representative. Back to questions
4.	Baldwin's freight policies are as follows: Customers are responsible for all freight charges unless other arrangements have been made with a Baldwin sales representative. Back to questions
5.	Baldwin's corporate mailing address is: 601-11th Ave N, Minneapolis, MN 55415. Our remit to address is: PO Box 1521, Minneapolis, MN 55480-1521. For individual branch addresses click on the following links: Baldwin / LWB, Baldwin Owatonna, Baldwin Fargo, Baldwin Sioux Falls, Baldwin Hibbing (Conveyor Services and Arrowhead Belt, Baldwin Des Moines. Back to questions
6.	Baldwin Supply accepts the following for payments: cash, check, Visa, Mastercard, Discover and American Express. Back to questions
7.	Baldwin's New account policy: Customer must submit a signed Credit Agreement and provide a tax exempt certificate if applicable. Baldwin's New account procedure: Once the above forms have been submitted the account will go through a credit check. If approved the customer will be set up on Net30 terms unless otherwise cleared through the Sales and Credit manager. Back to questions
8.	Baldwin Supply company does have on-line ordering through its OrderNet website. Contact your Baldwin Sales Representative for further information. If you are not currently a Baldwin Supply customer please contact Customer Service at baldwin@baldwinsupply.com Back to questions
9.	Baldwin does not have a minimum order charge. Back to questions
10.	Baldwin Supply's standard terms are Net30. You may contact your salesperson or our customer service department to see what discounts you may be eligible for. Back to questions